Customer Support
Dexin is committed to provide the world-class services and support for our customers. We provided a wide range of professional and support services to operators and customers including:
• Basic telephone/email support
• Product repair service
• Hardware and software support and upgrade
• 24 hours response
• Remote diagnostic
• Onsite support
• Remote and onsite training
After Sales Duty Schedule
July, 2019 |
|||||||
Working time |
SUN |
MON |
TUE |
WED |
THU |
FRI |
SAT |
|
1 |
2 |
3 |
4 |
5 |
6 |
|
18:30~20:30 |
Cloud |
Jack |
Star |
马强 |
-- |
Walter |
|
|
7 |
8 |
9 |
10 |
11 |
12 |
13 |
18:30~20:30 |
Cloud |
Jack |
Star |
马强 |
Walter |
-- |
Jack |
|
14 |
15 |
16 |
17 |
18 |
19 |
20 |
18:30~20:30 |
马强 |
Star |
Jack |
马强 |
Cloud |
-- |
Star |
|
21 |
22 |
23 |
24 |
25 |
26 |
27 |
18:30~20:30 |
Walter |
马强 |
Walter |
Jack |
Star |
-- |
Cloud |
|
28 |
29 |
30 |
31 |
|||
18:30~20:30 |
马强 |
Cloud |
Jack |
Star |
NOTE:
The duty time on weekends and holidays are 8:30/9:30 ~ 16:00/17:00.
The duty time on normal working days is 18:30~20:30(Night shift).
Name |
Phone No. |
Skype ID |
Walter |
15884557075 |
zcx0357 |
Star |
15828098213 |
qiuhongxing69 |
Cloud |
13408026914 |
yjm0105 |
Jack |
18328355731 |
jackzhao2016714 |